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The acceptance of learning management systems and video conferencing technologies: Lessons learned from COVID-19

Authors: Adriana Camilleri, Mark Camilleri,
  • Institute: Institute of Community Services
  • Symposium: Quality Pedagogy and Effective Learning
  • Day: 2 , Session: 1 , Location: Conference Hall 3
  • Session Type: Medium 15 min (Presentation of ongoing research developments and findings) , Start: 10:40 , End: 11:00


During the outbreak of the Coronavirus (COVID-19) pandemic, higher education institutions (HEIs) have shifted from traditional and blended learning approaches to a fully virtual course delivery. This research investigates the students’ perceptions on remote learning through asynchronous learning management systems (LMS) and via synchronous video conferencing technologies like Google Meet, Microsoft Teams or Zoom, among others. The data was gathered from a sample of 501 higher education students in a Southern European context. A survey questionnaire included measures that investigated the participants’ acceptance of interactive technologies to better understand their utilitarian motivations to use them. A structural equations modelling partial least square approach (SEM-PLS) was used to analyse the results. The findings suggest that the research participants accessed asynchronous content and interacted with online users, including with their course instructor, in real time. While there are a number of theoretical or opinion papers on the impact of COVID-19 on higher education services, currently, there are still a few empirical papers that shed light on the factors that are having an effect on the students’ attitudes and intentions to utilize remote learning technologies. This contribution underlines the importance of maintaining ongoing, interactive engagement with students, and of providing them with appropriate facilitating conditions, to continue improving their learning journey.

1 Department of Corporate Communication, Faculty of Media and Knowledge Sciences, University of Malta, Malta. Email: mark.a.camilleri@um.edu.mt

2 The Business School, University of Edinburgh, Edinburgh, Scotland.

3 Curriculum Department, Malta College of Arts, Science and Technology, Malta.